How are we making your journey with The Big Coach Company safe and secure?

At The Big Coach Company, the safety of our guests and employees will always be our number one priority and as a result, we have introduced new procedures when you are ready to travel with us again. We are continually monitoring the government’s advice and will keep this information updated with any changes in line with the evolving guidance.

The maximum capacity of our coaches will be reduced and seats will remain empty to allow for social distancing for guests who are not from the same household. Customers with specific seat requirements for medical reasons are advised to let us know when making a booking so that this can be taken into account.

Our coaches will undergo an enhanced daily cleaning routine, including sanitisation of all touchpoints. Our coaches will be sanitised at the departure and destination and touchpoints cleaned before customers board and disembark their coach.

The air conditioning on our coaches will always supply the largest amount of fresh air possible. The air in the interior of the coach is permanently exchanged; with complete air exchange taking more frequently than once a minute.  The fresh air is taken in from outside and the circulating air remaining only in cooling mode on hot days is cleaned by highly efficient filters. These filters filter out particles from a size of 0.5 micrometres upwards. Droplets containing the virus, or dust particles to which it adheres, can thus be detected and filtered.

Do not travel if you’re experiencing any Coronavirus symptoms.

These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste. 

Follow social distancing guidance and follow instructions from our interchange teams and drivers regarding social distancing.

Wash your hands before travelling and if you can, bring hand sanitiser for use during your journey. Please be patient as queues are likely and loading and disembarking will take longer than usual.

To help with social distancing, please do not arrive at your departure point more than 15 minutes in advance of your booked journey time.

Keep to your designated seat throughout your journey and only use the onboard toilet if unavoidable.

Once you have arrived at your destination, wash your hands regularly using soap and warm water for at least 20 seconds, or use alcohol-based hand sanitiser and maintain a safe distance from others from outside your household.

Cover your nose and mouth with a tissue or the crook of your elbow when you cough or sneeze and dispose of the used tissue immediately and wash your hands.